POTOMAK CO., LTD. is making utmost efforts so that customers with food allergies or who do not want to eat specific foodstuffs for other reasons can also enjoy meals in our restaurants.
Placing top priority on customer safety is our basic policy in providing foods and drinks. We ask for your understanding regarding our policy on the removal of specific foodstuffs from food or drink as described below:
We can remove specific foodstuffs from dishes if these are visible while cooking, but cannot completely remove all the ingredients of the specific foodstuffs since the same production lines in plants for manufacturing seasonings or other food materials or the same kitchen equipment or tools in restaurants may also be utilized to manufacture or cook different foodstuffs, including specific foodstuffs and due to this reason, contamination* might occur.
Due to the above reasons, we are unable to completely remove specific foodstuffs for reasons stemming from customers’ food allergies, religions, principles, or preferences or for any other reasons.
If you contact us for information about our food and drink at the following contact address in advance, we can check and inform you about the food materials used. However, such information does not guarantee that the specific foodstuffs have completely been removed. Please use this information as a reference when selecting food or drink.
We ask for your understanding in regard to these circumstances and that you order food and drink at your own discretion.
For inquiries regarding our shops, promotion and business alliance suggestions,
interviews and photo shooting requests, presentation of shop properties, food and beverage suggestions,
inquiry regarding removing specific foodstuffs from food or drink and other inquiries, please contact us by filling out this form: